Ez69 values your privacy. This Privacy Policy clearly explains how ez69 collects, uses, stores, and protects the personal data of all Malaysian players using our platform. Please read it carefully before using ez69's services.
Key Summary: ez69 never sells your personal data to any third party. All information you provide to ez69 is used solely to deliver better services, process financial transactions, and safeguard your account as a Malaysian player. By using the ez69 platform, you agree to this Privacy Policy.
Welcome to the ez69 Privacy Policy. This document provides a comprehensive explanation of ez69's commitment to the privacy and personal data protection of all members using our online entertainment platform in Malaysia.
Ez69 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in information security. As a responsible online entertainment platform, ez69 recognises that your trust is our most valuable asset, and protecting your personal data is our obligation.
This ez69 Privacy Policy applies to all information collected through the ez69.biz website, the ez69 mobile app (where available), our customer support channels including live chat and email, and all other interactions between you and the ez69 platform.
Ez69.biz is the responsible data controller for all personal data collected from Malaysian players. Any enquiries regarding your personal data may be directed to support@ez69.biz.
In the course of its operations, ez69 collects various types of personal data from members. The following are the main categories of data we collect:
Full name, MyKad or passport number, date of birth, and gender.
Email address, Malaysian phone number, and residential address.
Bank account details, e-wallet numbers (TNG, GrabPay, Boost), and transaction records.
Game records, betting history, deposits, and withdrawals on ez69.
IP address, device type, web browser, and platform access log data.
Records of customer support conversations and feedback you have provided.
Ez69 only collects data that is strictly necessary to provide our services. We do not collect sensitive personal data such as medical records or religious information, except where required by Malaysian law.
Ez69 collects your personal data through several key channels. Understanding how your data is collected allows you to make more informed decisions about the information you share with us.
Ez69 uses your personal data only for legitimate and transparent purposes. The following are the primary purposes for which your data is used:
Marketing Consent: ez69 will not send you any marketing communications without your explicit consent. You may unsubscribe from marketing communications at any time through your ez69 account settings or by contacting our support team.
Ez69 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of our operations, ez69 may share your data with selected parties under certain circumstances:
All third parties working with ez69 are required to comply with strict data protection standards and are not permitted to use your data for any purpose beyond what is specified in their agreement with ez69.
Ez69 makes serious investments in security infrastructure to ensure your personal data remains protected at all times. We employ a combination of technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse.
While ez69 takes all reasonable steps to protect your data, account security also depends on your own actions. Make sure your ez69 password is strong and unique, never share your login credentials, and always log out after using a shared device.
Under Malaysia's Personal Data Protection Act 2010, you as an ez69 member have certain rights regarding your personal data. ez69 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data ez69 holds about you. Such requests will be processed within 21 working days as required under Malaysia's PDPA.
If personal data stored by ez69 is inaccurate or outdated, you have the right to request a correction. Submit your request to support@ez69.biz along with the relevant supporting documents.
You may withdraw consent for certain data processing activities, particularly for marketing purposes, at any time without affecting your core ez69 services.
You have the right to object to the processing of your data for direct marketing purposes. ez69 will honour this request immediately upon receipt.
Under certain circumstances, you may request ez69 to delete your personal data. Please note that some data may need to be retained to comply with Malaysian legal obligations.
To exercise any of the above rights, please contact ez69 by email at support@ez69.biz with the subject "Personal Data Rights Request". Our team will verify your identity before processing any request to ensure the security of your data.
Ez69 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit ez69.biz.
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the ez69 platform. For more information on managing cookies, refer to your browser's help documentation.
Ez69 takes the protection of minors extremely seriously. The ez69 platform is an online entertainment service designed exclusively for adults aged 18 and above.
Ez69 does not knowingly collect any personal data from individuals under the age of 18. Should ez69 discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.
To Parents & Guardians: If you discover that your child under the age of 18 has registered on ez69, please contact us immediately at support@ez69.biz. ez69 will take immediate action to close the account and delete all associated data.
Ez69 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by applicable Malaysian law.
Once the specified retention period has elapsed, ez69 will delete or destroy your personal data in a secure and irrecoverable manner, in accordance with strict internal procedures.
Ez69 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Any amendments will be published on this page with a clear update date.
For significant amendments that affect how ez69 uses your personal data, ez69 will notify you via in-platform notification or email at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make any decisions accordingly.
Your continued use of the ez69 platform after an amendment takes effect will be considered your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed of how ez69 protects your privacy.
If you have any questions, concerns, or complaints regarding the ez69 Privacy Policy or how we handle your personal data, our team is ready to assist you at any time.
Ez69 is committed to responding to all privacy-related enquiries within 3 business days. For formal requests under Malaysia's PDPA — such as data access or correction — ez69 will respond within 21 business days as required by law.
Six core data protection pillars that keep your personal information safe on the ez69 Malaysia platform
All data transmitted between your device and ez69's servers is protected by 256-bit SSL encryption — the same technology used by Maybank and CIMB to secure online banking transactions in Malaysia.
Ez69 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities are audited regularly to ensure consistent compliance.
Ez69 has never sold and will never sell your personal data to advertisers or any third party. Your information is used solely to enhance your experience on the ez69 platform.
Through your ez69 account settings, you have full control over your data — from updating personal information and managing marketing preferences to requesting account deletion whenever you choose.
Ez69's cybersecurity team monitors the platform around the clock to detect any unauthorised access attempts, cyberattacks, or suspicious activity that could compromise your data.
Ez69's support team, trained in data protection, is available 24/7 to assist you with any privacy-related queries or concerns about your account.
Join millions of Malaysian players who trust ez69 as a safe, fair online entertainment platform that fully respects your privacy.